Refund policy
Reflection period/return
It may sometimes happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. Consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to NoHouseWine with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at cheers@nohousewine.com.
You can then return the product to:
Logent /Nohousewine
Returns Department
Spectrumlaan 31
2665 NM Bleiswijk
Netherlands
We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
Exchange product?
Would you like to exchange your product? That's no problem at all. You can contact cheers@nohousewine.com for this. However, you will bear the costs for returning the product yourself.
I have provided an incorrect delivery address!
Accidentally provided the wrong delivery address? Please contact us as soon as possible at cheers@nohousewine.com. We will then try to change the order for you.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess and resolve the problem.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase for the new item.
European Union 14 days reflection period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, your money will be automatically refunded to your original payment method within ten business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at cheers@nohousewine.com.